Inbound Solution

We offer a range of Inbound Calling Solutions. These range from simple termination of 0800, 0845, 0870 marketing numbers to bespoke Inbound Call Management Systems. We can build an Inbound Calling plan for you with many levels of intelligence and options such as:-

Interactive Voice Response – e.g. Press 1 for Customer Services, 2 for Accounts etc

Time of day/day of week routing

Record all inbound phone calls

Call Queuing

Intelligent routing points your customer to a specific resource, reducing internal call transfer times

Option to record inbound calls for future reference

Marketing purposes - 0800 proven to increase inbound call volumes